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+56 65 2284242 info@visitchile.cl
www.visitchile.cl

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Torres del Paine Chile
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General Conditions for our general tours Visit Chile Ltda.
Methods of payment:
Visitchile Ltda. accepts wire transfer and credit card payments with VISA, MasterCard, Amex and Diners. For more detailed information, please read the "Enquiries, Availability forms and Payment information" in our General chapter.

When you make a booking
by Visitchile.cl Ltda., we need to collect information about you to process the transaction and fulfil your order. This information includes, details such as your name, your contact details (email, phone) and your credit card details. When you submit a request via our email support forms, we also collect your name and email so that we may respond to your request or query as quickly as possible.
We disclose your information to third parties (such as our hotels) only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Form of Payment:
All transactions carried out on Visitchile.cl are safe and secure.
We use a Secure Technology Sever and our pages are certified by Thawte.
Your credit card is encrypted and treated as confidential so that nobody can access them by others means.
Please Click Here
We accept: Visa, American Express, Diners Club and Master Card.
Formulario Seguro de Tarjeta de CreditoFormulario Seguro de Tarjeta de CreditoFormulario Seguro de Tarjeta de CreditoFormulario Seguro de Tarjeta de Credito

Another option is making a bank transfer to the following account:
Banco Chile (Dollars account)
Name: Visitchile Ltda.
Account number N° 5-270-03069-01
RUT: 77.583.930-9
Before making your bank transfer, please confirm with us that all services authorized by you have been confirmed.

Reservation process
Once payment has been received, your reservation will be processed and verified.

Verifying reservations
Once all reservations have been confirmed in writing, we will process your credit card, but only after sending you an email informing you of your reservation status.

Sending Vouchers
After my assistant will send you the vouchers by email, confirming addresses, telephones and the person reconfirming the reservation.
(This process takes time because all services are verified in detail)
Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION/PACKAGE/ITINERARY BY PLANE/ VOUCHER to you, which MUST BE retained for check-in Purposes.
The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.
But if do you like to pay in US dollars you will send an banking transfers to our account in US dollars

Our commitment to data security
While being transmitted over the Internet, your credit card details are protected using SSL (Secure Socket Layer) encryption, but we still prefer if you like to send us the credit card information by fax. Credit card details are only used to pay for accommodation and package booked through our service. These details are stored securely at all times, are not used for any other purpose and will never be provided to any unauthorised third parties.

How to contact us
This policy may be revised from time to time, as new features are added to the site or the legislation changes. Please check back periodically for updates and additions. If you have any concerns or queries about the Privacy Policy of VISITCHILE LTDA. or would like more information, please contact us on monica@visitchile.cl
We will attempt to respond to all reasonable concerns or inquiries within three business days of receipt.

SPECIAL REQUESTS
• Please note that any special request such as diet food, room location/ type/ view or others will be subject to availability upon request. It will not be guaranteed unless stated in our written confirmation.

CANCELLATION POLICY

• Unless otherwise stated, the following cancellation policy applies to all the programs and products:
o Cancellations must be received by fax or e-mail, this being the only valid cancellation document.
o Cancellation of the confirmed booking, 30 to 21 days prior to departure date, will result in the loss of 30% of the total price of the booking.
After that, the following charges will apply:
20 to 14 days before arrival will result in the loss of 50% of the total price of the booking.
Less than 14 days before arrival will result in the loss of 100% of the total price of the booking.

o Special cancellation policies will be notified along with our quote.
o For any cancellation there will be a minimum charge of US$ 100.
o We strongly recommend you buy insurance at the time of booking, to cover possible cancellation fees, lost luggage, medical expenses and other.

HOTEL CHECK-IN/ CHECK-OUT

• Subject to availability, normal hotel check-in between noon and 3pm, and hotel check-out between 11am and noon.

WEB SITE ACCURACY

• The tour's and hotel's descriptions in the web site have been compiled based on the information available at he time of editing it. Changes may occur afterwards beyond our control. We will make every effort to keep the web site as updated as possible.

LIABILITIES

Visitchile Ltda. shall not under any circumstances be liable for any expenses incurred by any tour participant, which arise from or as a result of the delay or cancellation of any scheduled flight.
Visitchile Ltda. shall not under any circumstances be liable for any expenses incurred by any tour participant, which arise from or as a result of the missing of the flight due to the traveller's failure to comply with airline check-in and boarding procedure, and/or failure to comply with visa and health requirements of the countries he/she intends to visit.
Visitchile Ltda. act only as agent for the owners or contractors providing the means of transportation, accommodation or other services. Visitchile Ltda. , shall not be liable of any loss, damage, injury, accident, delay, changes in schedule, hotel overbooking or any other inconvenience caused by the service's providers.

MAJOR FORCE

• The organizers may decide to cancel or shorten the duration of any tour in the event of hostilities, natural disasters, accidents or any other circumstances beyond the organizer's control. Visitchile Ltda. shall be relieved from all liabilities and obligations resulting there from, upon notice to the tour participants and full refund of any amount paid for the tour or unused portion of the tour, as appropriate.

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Visitchile Ltda.
Chile Tel.: +56 65 228 4242

e-mail:
info@visitchile.cl
www.visitchile.cl
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